Frequently Asked Questions
Everything you need to know about shopping with The OT Store.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
How do I return an item that doesn't fit?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please visit our Returns Portal to start your process.
Are your clothing items true to size?
Most of our items follow standard US sizing. However, since we curate from various designers, we recommend checking the specific size chart provided on each product page for the most accurate fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.
Can I modify or cancel my order after it's been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 1 hour of placement by contacting our customer support team via live chat or email.
How do I track my package?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website. You can also track your order directly through your account dashboard on our site.